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A recently published nationwide survey of radiology executives elicited insightful responses from leaders, directors, managers and radiologists representing 67 organizations in 24 states. Respondent types included CEOs, COOs, CFOs, CIOs, Administrators, IT & Radiology Directors, and Radiologists from hospitals, radiology practices and imaging centers. The goal of the survey was to help imaging organizations to establish benchmarks and navigate the road ahead. To take a deep dive into the survey findings, Innovate Healthcare recently spoke with two Canopy executives who spearheaded the project—Reed Humphrey, VP of Technology Consulting, and Stephen Willis, VP of Advanced Technology Solutions. They pinpointed the results’ highlights and offered insights on each. 

Strategies and specific approaches your radiology group or department might utilize to facilitate a more flexible work environment. For the past several years, Canopy Partners has been focused on enabling radiologists to be able to read any study from any location in a highly uniform method which enables radiology to achieve additional flexibility and efficiency without sacrificing quality. As we see and hear from radiology groups desiring to move some number of reading rooms out of the hospital into other spaces, we wanted to offer up what knowledge we have in assistance during these unique times.

"Our goal is to create a high-value, educational event for radiology practices looking to elevate their imaging game."

Ever wonder what it's like to attend a Canopy Partners Summit? Mallory Mast, Director of Marketing & Events, walks you through what to expect.

DEVELOPING A ROADMAP FOR INVESTMENT

“In a highly competitive field like radiology, trust is everything, but knowledge is power.”

These were Tiffany Mullis-Brittain’s words when interviewed regarding the path Catawba Radiology Associates took to make informed decisions about investments and technology. As Catawba Radiology’s Executive Director, Mullis-Brittain knew that the first step was understanding the myriad options and the costs associated with each.

THE PROBLEM - Radiologists spend a good portion of every day answering phone calls and dealing with interruptions, distracting them from reading patient exams.

THE SOLUTION - Recognizing the frustration that radiologists feel when distracted repeatedly, Canopy Partners developed the Radiology Concierge Service - an outsourced call center that reroutes phone calls for radiologists to a team of Professional Radiology Assistants (PRAs).

By: Stephen Willis, CTO, Canopy Partners

As radiology groups continue to grow their reading networks across multiple unaffiliated hospitals, imaging centers, and physician offices, the challenge of providing quality service across an increasingly complex environment is becoming more acute. Many radiology groups who have been opportunistic and have grown quickly find themselves interpreting out of multiple PACS and Voice Recognition platforms. At the same time, their referring hospitals, imaging centers, and physician offices continue to ask radiology groups to provide subspecialty reads 24/7 while ensuring that the content of these interpretations is uniform in structure.

The Value of Getting an Objective, Independent Look at Your Practice from a Trusted Third Party

Catawba Radiology of Hickory, North Carolina has engaged Canopy Partners as consultants to help transform their practice’s clinical reading environment. The two companies have a long-standing relationship.

In response to strong client demand, Canopy Partners has recently launched an outsourced call center for supporting radiologists in the many communication and administrative tasks that impact their workflow. The program, called the Radiology Concierge Desk, is extremely effective at improving service for referring physicians and other healthcare personnel by ensuring they can get to the right radiologist to answer their question. It also improves efficiency of radiologists by reducing interruptions so that radiologists can focus more of their time on reading exams and providing accurate interpretations.

Canopy Partners, a North Carolina based healthcare technology company, hosted its sixth annual Imaging Summit on October 17th and 18th, 2019 at The Umstead Hotel and Spa in Raleigh, North Carolina. The theme for the 2019 Canopy Summit was Tipping Point. Radiology and Imaging executives from across the country were invited to this one-of-a-kind industry event focused on maintaining a competitive edge in radiology.