News

"Our goal is to create a high-value, educational event for radiology practices looking to elevate their imaging game."

Ever wonder what it's like to attend a Canopy Partners Summit? Mallory Mast, Director of Marketing & Events, walks you through what to expect.

DEVELOPING A ROADMAP FOR INVESTMENT

“In a highly competitive field like radiology, trust is everything, but knowledge is power.”

These were Tiffany Mullis-Brittain’s words when interviewed regarding the path Catawba Radiology Associates took to make informed decisions about investments and technology. As Catawba Radiology’s Executive Director, Mullis-Brittain knew that the first step was understanding the myriad options and the costs associated with each.

THE PROBLEM - Radiologists spend a good portion of every day answering phone calls and dealing with interruptions, distracting them from reading patient exams.

THE SOLUTION - Recognizing the frustration that radiologists feel when distracted repeatedly, Canopy Partners developed the Radiology Concierge Service - an outsourced call center that reroutes phone calls for radiologists to a team of Professional Radiology Assistants (PRAs).

By: Stephen Willis, CTO, Canopy Partners

As radiology groups continue to grow their reading networks across multiple unaffiliated hospitals, imaging centers, and physician offices, the challenge of providing quality service across an increasingly complex environment is becoming more acute. Many radiology groups who have been opportunistic and have grown quickly find themselves interpreting out of multiple PACS and Voice Recognition platforms. At the same time, their referring hospitals, imaging centers, and physician offices continue to ask radiology groups to provide subspecialty reads 24/7 while ensuring that the content of these interpretations is uniform in structure.

The Value of Getting an Objective, Independent Look at Your Practice from a Trusted Third Party

Catawba Radiology of Hickory, North Carolina has engaged Canopy Partners as consultants to help transform their practice’s clinical reading environment. The two companies have a long-standing relationship.

In response to strong client demand, Canopy Partners has recently launched an outsourced call center for supporting radiologists in the many communication and administrative tasks that impact their workflow. The program, called the Radiology Concierge Desk, is extremely effective at improving service for referring physicians and other healthcare personnel by ensuring they can get to the right radiologist to answer their question. It also improves efficiency of radiologists by reducing interruptions so that radiologists can focus more of their time on reading exams and providing accurate interpretations.

Canopy Partners, a North Carolina based healthcare technology company, hosted its sixth annual Imaging Summit on October 17th and 18th, 2019 at The Umstead Hotel and Spa in Raleigh, North Carolina. The theme for the 2019 Canopy Summit was Tipping Point. Radiology and Imaging executives from across the country were invited to this one-of-a-kind industry event focused on maintaining a competitive edge in radiology.

How can our group leverage technology to be more productive, efficient and subspecialized?

This question is one many private radiology groups ponder. Finding an answer to the technology question is what led Dr. Mike Brown, one of the Managing Partners at Carolina Radiology Associates (CRA) based in Myrtle Beach, South Carolina, to encourage his group to transition from a highly disparate reading environment with seven different PACS and four dictation systems to a Unified Radiology Platform with one primary PACS and VR in April 2018.

What would a potential ten percent increase in revenue capture mean to your practice? The answer to this question is probably a lot in today’s environment of decreasing reimbursements and billing and coding complexities.